Privacy Policy

Garage Force West Michigan (a DBA of Flores Business LLC)
Effective Date: June 8, 2026  |  Last Updated: June 8, 2026

Garage Force West Michigan (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit garageforcewestmichigan.com, request a quote, communicate with us by phone or text, or become a customer.

1. Information We Collect

• Contact information you provide: name, phone number, email address, service address.
• Project information: garage size, surface type, photos, scheduling preferences.
• Communications: messages you send us through our website chat, forms, email, phone, or SMS.
• Website usage data: pages visited, device, browser, and approximate location, collected via standard analytics.

2. How We Use Your Information

• To prepare and deliver your free in-home estimate.
• To schedule, confirm, and complete installation appointments.
• To send you transactional text messages and emails (appointment confirmations, scheduling updates, follow-up on your quote, post-install care).
• To respond to customer service questions.
• To improve our website, services, and customer experience.

3. SMS / Text Messaging

By submitting our quote-request form, starting a chat on our website, or verbally agreeing during a phone call, you consent to receive text messages from Garage Force West Michigan related to your estimate, appointment, and service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. See our full SMS Terms.

We do not share, sell, or transfer mobile information or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.

4. How We Share Information

We share information only with:

• Service providers who help us operate our business (CRM, scheduling, payment processors, email/SMS delivery), under confidentiality obligations.
• Government authorities when required by law.

We do not sell your personal information.

5. Data Retention

We retain customer and lead information as long as needed to provide service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices

• Opt out of texts: reply STOP to any message.
• Opt out of email: use the unsubscribe link in any email.
• Request access, correction, or deletion of your information: email info@garageforcewestmichigan.com.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Privacy Policy. Material changes will be posted on this page with a new effective date.

10. Contact Us

Garage Force West Michigan (DBA of Flores Business LLC)
Phone: 616-344-4514
Email: info@garageforcewestmichigan.com
Web: garageforcewestmichigan.com